Documents you will need to bring:
UK Driving Licence Holders:
Your Driving Licence (either photo card or earlier paper type). If you hold a paper only type licence we will also need your passport.
One recent bill showing your address (less than 3 months old, if this address is different to the licence address this is still acceptable).
YOUR OWN Credit or Debit Card as required ID.
Lastly we need to carry out an online licence check when you are here collecting a vehicle. For this we need either - Your National Insurance number so you ro we can log on whilst here or you may obtain a Check Code provided by DVLA (within 21 days prior to your collection day if you prefer not to disclose your NI number).
To obtain a Check Code or if you wish to log on to check your details are correct and ensure there is no issue on the day you can go online at https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number.
If it all works just bring your NI number with you on the day or if you prefer, you can obtain a check code (select “Share your licence information”). You can also call the DVLA 0300 083 0013 Monday to Friday 8am to 7pm, Saturday 8am to 2pm to obtain a Check code if the above fails. A check code is only valid once and for 21 days.
If the system will not work with your NI number or you do not supply a check code then we can call the DVLA (Mon - Fri 8am - 7pm, Saturday 9am -2pm only, there is a £3 charge for this service. Outside these hours you would not be able to take your rental car and a one day cancellation fee will apply).
NON UK Driving Licence Holders: Please bring your Driving Licence, Passport and YOUR credit or Debit Card. If you reside in the UK we will also need a proof of address (a bill or statement showing your address (less than 3 months old).
Age Restrictions & Driving Licences: Drivers should be aged 25-75. Outside these age limitations we must refer to our insurers for their approval.
Drivers must have driven regularly in the last year and held a driving licence for at least 2 years.
Payment: We accept MasterCard, Visa, VisaDebit and VisaElectron. We will take the rental on collection and take an imprint or the amount from the card for the deposit (insurance excess).
Cash is only accepted for previous customers, you will also need to provide a cash deposit of the full insurance excess even if CDW is taken. In addition to this an imprint of YOUR OWN credit or debit card must be taken along with 2 recent forms of ID proving your current address (dated in the last 3 months).
Driving Offences: One or two minor driving offences are permitted in the last 3 years (e.g. 2 x SP30 at 3 penalty points each is ok). If you have any other offences in the last 5 years please make us aware so that we may get you cleared to drive (if possible) prior to your arrival.
Pricing and Extensions: The hire can be extended if needed (and is available), the price of extensions vary according to the longest length of hire paid in one instance - it will be calculated on a pro rata basis. i.e. If you took a vehicle for a week, one extra day will be the week price divided by 7
Booking Cancellations: We ask for a minimum of 2 working days notice to cancel a booking, if less notice is given we will ask for half a days rental of the standard rental charge (to help cover our costs). For vehicles where we have taken a £100 booking deposit, the booking deposit will only be refunded (or left on account to be used in the future) if we re-hire the vehicle for the period it was initially booked for.
Accidents / Insurance claims: One or two accidents in the last 3 years is permitted (fault or non-fault which have gone through an insurance company). If you have had any more than two claims please make us aware, we may still be able to hire to you but we would need to get authorisation from our insurance company. Also you must make us aware of any criminal convictions (or pending convictions), otherwise the insurance may become invalid.
Returning Early: You can return a vehicle early if you wish but to receive a refund we require 2 days' notice (during normal office hours and excluding Bank Holidays), this allows us time to book and re-hire the vehicle. If you are on a 12 week + rental period the notice period required is one week.
Weekend Rates: From March to September there is a minimum period of 2 days hire if the vehicle is returned between Saturday 10am and Sunday 4pm (except for Vans, we do allow these to be hired for one day over a weekend but if the hire is for Saturday it must be returned by 5PM).
Travelling Overseas: Overseas use is permitted by arrangement, provided additional insurance and RAC cover is purchased. Please also note all of our vehicles do not exceed height or weight restriction for continental travel.
Airport Collection And Drop Off : By prior arrangement we are able to offer pick up and drop off from London Heathrow Airport between the times of 9.30am and 4pm Monday to Friday. We charge £20.00 for this service. Saturday and out of hours pick up and drop off are subject to resource availability. London Gatwick customers normally take a mini-cab (approx £45).
Fuel Policy: The vehicles are left with a minimum of 1/4 of a tank. Customers are asked to return the vehicles with the same amount of fuel in them. Where a customer returns the vehicle with less fuel, then a minimum of a 1/4 of a tank will be charged (and more if appropriate).
Unpaid parking and congestion charging: Please be aware any unpaid parking, congestion charge and bus lane offences will incur a £15 administration fee.
Customers choosing to swap during hire: If available this is allowed, there is a £25 admin / valet charge inclusive of VAT. The charging structure will remain the same.